Often times, a customer will return a serialized item via an RMA. You inspect it and find out that a component or two needs to be replaced. Or QA inspects a newly manufactured item and determines it doesn’t pass, and requires components to be swapped out. This tutorial will show you how to do that.
Let us look at the BOM and it components.
First, the BOM:
Now, the serialized component with a QOH = 5 and its serial#s:
Now, look at the non-serialized component, with QOH = 10:
Let’s build 3 of the BOM TLS1, using Complete PWO and Build:
Now, let’s skip the RMA process and assume that serial# tls11 is faulty, and needs to have one serialized component replaced as well as a non-serialized component replaced.
The Customer Support tab is where this process can easily occur:
First, we’ll replace the serialized item, lls1 with another serialized component, lls4. Click on the Replace button under Action. I am replacing it from location NJ-001, and putting the damaged serialized component, lls1, into location called Damaged. When done, click Replace:
Let’s redisplay the Customer Support screen, and pay attention to the Lower Level Serialized Items serial number. It is now lls4.
Let’s also now replace the non-serialized component. Click Replace under the action for Lower Level Non Serialized Items:
The serial number tracker record for both lls1 (the damaged one) and lls4 (the replacement serial#) have been changed. lls1 used to have tls1 as the parent serial#. It no longer does:
Additionally, you see that the lot and location are now Damaged:
Looking at the movement lines on item LLS1, you’ll see my initial activity (bringing 5 serial#s into inventory via an inventory adjustment), then the consumption of 3 serial#s via Complete PWO, and the next two being the replacement of lls1 with lls4: