RMA Type Documentation

Return : A RMA Return Type will return an  Item back to its appropriate location. This happens when a customer return the item to the vendor. The RMA creates an Case ,  RMA Line , Movement Journal , and Shipped Sales Order Line.

Repair :A RMA Repair Type will return an item for you to repair and send back. You can return and fix this and make a new sales order and send it back to the customer or send a the item back that is brand new from inventory.   This happens when a customer returns the item to the vendor being it is defective or was the wrong item . The RMA creates an Case, RMA Line , Movement Line, Sales Order Line, RMA Line Archive and Shipped Sales Order Line.

Replace: A RMA Replace Type will return the item for you to replace . You can replace the item with a different item or the same  brand new from inventory.   This happens when a customer returns the item to the vendor when it is the wrong item. The RMA creates an Case,  RMA Line , Movement Line , Sales Order Line , RMA Line Archive and Shipped Sales Order Line.

Replacement : A RMA Replacement  Type will return the item for you to replace from the RMA Case  . You can replace the item with a different item or the same  brand new from inventory. However you must add a sales order line on the associated sales order and pack SO to Process the RMA Line.

Replace From Order : A RMA Replacement  from  will return the item for you to replace from the Sales Order  . You can replace the item with a different item or the same  brand new from inventory. However you must  create a new sales order and pack SO to Process the RMA Line.