Return : A RMA Return Type will return an Item back to its appropriate location. This happens when a customer return the item to the vendor. The RMA creates an Case , RMA Line , Movement Journal , and Shipped Sales Order Line.
Repair :A RMA Repair Type will return an item for you to repair and send back. You can return and fix this and make a new sales order and send it back to the customer or send a the item back that is brand new from inventory. This happens when a customer returns the item to the vendor being it is defective or was the wrong item . The RMA creates an Case, RMA Line , Movement Line, Sales Order Line, RMA Line Archive and Shipped Sales Order Line.
Replace: A RMA Replace Type will return the item for you to replace . You can replace the item with a different item or the same brand new from inventory. This happens when a customer returns the item to the vendor when it is the wrong item. The RMA creates an Case, RMA Line , Movement Line , Sales Order Line , RMA Line Archive and Shipped Sales Order Line.
Replacement : A RMA Replacement Type will return the item for you to replace from the RMA Case . You can replace the item with a different item or the same brand new from inventory. However you must add a sales order line on the associated sales order and pack SO to Process the RMA Line.
Replace From Order : A RMA Replacement from will return the item for you to replace from the Sales Order . You can replace the item with a different item or the same brand new from inventory. However you must create a new sales order and pack SO to Process the RMA Line.
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