How to Do an “RMA Reverse”

This type gets used only AFTER a return has been processed.  The RMA return would allow for the return of material from the customer and the addition of the material back into inventory.  If the return was a mistake, and the material needs to be returned to the customer, change the RMA type on the return RMA to “reverse”.  

First, go to the sales order line and create an “RMA Return”.

Click on Process RMA Lines

Click “Process”

Click “Save Items”

Click “Back To Case”

Now, look at the sales order line to confirm that the “Return” has been processed.

Now, call up the return RMA

Change the “RMA Type” field value from “Return” to “Reverse”, click “Save”

Now, select “Process RMA Lines”

This screen will appear:

Click “Save Items” and click “Back To Case”

Quantity Returned has been changed to zero, reversing the “RMA Return”

The sales order line has been returned to the pre-RMA Return stage.